Frequently Asked Questions (FAQs)

Where is this year's conference being held?

Marriott Downtown at Eaton Centre (525 Bay Street, Toronto, Ontario, Canada M5G 2L2)
Can I attend the conference for one day instead of two?

No. Conference tickets include 2 full days of in-person programming.
Can I bring a guest to the Welcome Reception?

Yes. Additional tickets to the Welcome Reception can be added by using the 'Welcome Reception only' ticket option ($100 + HST). Each conference ticket (Early Bird, General, Last Minute, and Student) includes one (1) entry to the Welcome Reception.
Where is the Welcome Reception being held?

The Welcome Reception is being held on Wednesday, September 10 in the evening at the Marriott Downtown (525 Bay Street). Hors d'oeuvres will be served.
Will the conference be livestreamed?

Yes. The conference will be livestreamed on Zoom. To attend the conference virtually, please visit the virtual event page to purchase your ticket ($250 + HST).
Will the presentations be available after the conference for later viewing?

Yes. Presentations will be posted to the PASG website after the conference for viewing at your convenience.
My plans have changed and I will not be able to attend the conference in-person. Can I get a refund?

Yes. Refunds will be offered up until 30 days before the conference begins. Eventbrite fees will not be refunded. Refunds will not be offered on virtual tickets.
What is there to do in Toronto?

September is a very exciting month in Toronto. From the Toronto International Film Festival (TIFF) to visiting Niagara Falls, there is something for everyone. Stay tuned as more details will be released about a possible group tour of Niagara Falls as well as other activities.
Is food included in the ticket price?

The following meals are included in your ticket price: hors d'oeuvres at the Welcome Reception, breakfast on Thursday, breakfast on Friday, and snacks on both Thursday and Friday.
What currency are these ticket prices in?

Since this conference is being held in Canada, the ticket and accommodation prices listed are all in Canadian dollars. Ontario charges harmonized sales tax of 13%. Your bank will take care of the conversion to your local currency. You can purchase your ticket using a credit/debit card or PayPal.
How do I book accommodation at the Marriott Downtown?

Please reference the Accommodation page for more information including rate and how to book. Check in time is 4 PM and check out time is 11 AM.
How do I get to the Marriott Downtown from the airport?

There are a few transport options from Toronto Pearson International Airport (YYZ) to the Marriott Downtown: 1) taxi or limo 2) UP Express to Union Station and then a short subway (TTC) or cab ride up Bay Street 3) rideshare - Uber or Lyft. The closest TTC station to the hotel is Dundas Station.
Can I attend the conference virtually for one day instead of two?

No. Conference tickets include 2 full days of virtual programming.
Will the presentations be available after the conference for later viewing?

Yes. Presentations will be posted to the PASG website after the conference for viewing at your convenience.
My plans have changed and I will not be able to attend the conference virtually. Can I get a refund?

No. Refunds will not be offered on virtual tickets.
What currency are these ticket prices in?

Since this conference is being held in Canada, the ticket prices listed are all in Canadian dollars. Your bank will take care of the conversion to your local currency. You can purchase your ticket using a credit/debit card or PayPal.